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Upgraded phone

SandyAuld42
Investigator
Investigator

‎28-10-2022 09:20 PM

Hi

I did an upgrade as i was due i did this on line for Samsung A33 I got an email to confirm ordered but heard nothing more. It's now saying on my account that I'm not eligible for upgrade not sure of this because I have ordered new phone but I've heard nothing about whats happening and also I waited over 20 mins on phone trying to get through to find out what has happened.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎28-10-2022 10:09 PM

@SandyAuld42  When did you order this ?   Once you have upgraded your account will change to this state. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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SandyAuld42
Investigator
Investigator
In response to Chris_B

‎28-10-2022 10:19 PM

Few days ago but had nothing about phone just confirming my order had nothing since so no idea what's happening with the phone 

0 Helpful
Jon_K
Former EE Employee
In response to SandyAuld42

‎29-10-2022 10:20 AM

Hi @SandyAuld42.

 

DPD will text you when your order is ready to be delivered.

 

Have you tired tracking your order online?

 

Jon

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SandyAuld42
Investigator
Investigator
In response to Jon_K

‎29-10-2022 06:46 PM

No information on the tracking I just wait till next week and of nothing will ring.

 

Thank you 😊 

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