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Upgrade

LRRock
Visitor

‎28-01-2023 08:39 PM

Hi, I have just upgraded my contract and chose a new phone. Paid the upgrade fee, this has gone out my bank account. . 
But I haven’t had an email confirmation, 

How long does it take to get a confirmation email?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎28-01-2023 10:51 PM

Hi @LRRock 

The payment will be reserved by your bank. 

Any orders likely won't be processed until Monday.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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