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10-12-2020 05:14 PM
Hi I ordered my upgrade last Thursday 03/12/2020, received an email to confirm however I still haven't received a delivery. The tracking number doesn't work on the track my order. The auto loaded "Track my order" hasn't moved since the day I ordered. I haven't received any further communication.
10-12-2020 07:27 PM
If you have ordered the new iPhone you could be waiting weeks.
11-12-2020 08:30 AM
Hi @sabrinaholloway.
Welcome to the community.
What did you order?
Were you given an estimated delivery time when you ordered?
Jon
11-12-2020 09:31 AM
Hi
IPhone 12 pro 256 in Pacific Blue, I was told that I would be withing 14 days but looking at all the stuff on here and twitter I guess I'll be waiting until the new year
11-12-2020 02:06 PM
11-12-2020 02:35 PM
Hi
I ordered it last week and it just says awaiting confirmation but looking online people have had that for ages
11-12-2020 03:31 PM
Thanks @Tomstevensuk.
If you can get in touch with our Customer Care team, they will be able to give you an update on your order.
Jon
11-12-2020 05:29 PM
I'm trying to but the live chat isn't working for any option
11-12-2020 06:28 PM
Hi @Tomstevensuk,
Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.
James
11-12-2020 06:35 PM
Same answer to everyone who is having the same issue and been told a date or a couple of weeks for there phone 🤦🏻♂️🤷🏻♂️🙄
There is no company in the world that doesn't know when stock will be coming.
You have a date when stock is coming in you just don't know who is going to get it.