Upgrade order

[mgnorris72]

Hi,

I upgraded online 4 days ago. I received the confirmation but nothing since. How long should I wait before escalating this?

Thanks,

Matt

[Christopher_G]

Hi @mgnorris72 

Welcome to the community.

Which device did you order? Please include the colour and memory size where applicable.
Chris

[mgnorris72]

Hi Chris,

iPhone 14, purple, 128GB. I'm not bothered about colour if that's the issue.

[Christopher_G · Accepted solution]

Thanks @mgnorris72 

That model is in stock and expected to be dispatched within one day. I would recommend speaking to our Mobile Care team so they can double check the order for you.
Chris