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Why does my account say still setting up after a year of being with these I can’t even talk to them through the app or can’t add WiFi 7 

EE broadband

I had an engineer come in Wednesday 7th of may to install fibre wifi it was working for about 10 minutes I left the house and came back was not working. I called 150 and was told it could take up to 00:01 on the night for activation. I waited all nig...

Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Babington by • Investigator
  • 41 Views
  • 4 replies
  • 0 Helpful

Account is blocked by fraud team

HiYesterday without no reason my ee account got blocked and sim stopped working. I called to EE Customer support and they told me that account was blocked by fraud team and nothing could be done to unblock it. I didn't receive any communication from ...

dpmz by • Contributor
  • 1304 Views
  • 15 replies
  • 5 Helpful

Payment not processed but £ taken?

Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

Sgabr11 by • Explorer
  • 1191 Views
  • 5 replies
  • 0 Helpful

Coverage in Wednesbury

Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...

Leanne_T by • EE Community Support Team
  • 6815 Views
  • 63 replies
  • 24 Helpful

Notifications

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated 

Dux90 by • Investigator
  • 46 Views
  • 6 replies
  • 3 Helpful
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