09-06-2026 08:53 PM
Send help I did my upgrade online via the app then I went back and it was still saying I could upgrade so I thought it’s not gone through so I tried again I get all the email confirmation but it’s not showing on my app it’s still saying I can upgrade now am like do I have two orders I’ve tried the chat and no one answers me
Solved! See the answer below or view the solution in context.
10-06-2026 08:21 AM
Hi @Bevsmith
Thanks for coming to the community.
We don't have any access to orders on the community to get this looked into for you.
To make sure your upgrade has been processed, please give us a call on 150 and our guides will be happy to help.
Let me know how you get on 🙂
Leanne.
10-06-2026 08:21 AM
Hi @Bevsmith
Thanks for coming to the community.
We don't have any access to orders on the community to get this looked into for you.
To make sure your upgrade has been processed, please give us a call on 150 and our guides will be happy to help.
Let me know how you get on 🙂
Leanne.