Upfront cost

[Djh26]

Am trying to upgrade phone and it’s says “£0 upfront was £50” but when I go and add to basket and go through the process it wants to charge the £50 and asks for payment details any ideas please? 

[Leanne_T]

Hi @Djh26

Thanks for coming here. 

Is the charge for the phone you have selected or an early upgrade fee? 

Leanne.

[Djh26]

Thanks for reply , Charge is for the phone.

[Leanne_T]

Thanks @Djh26

I would suggest giving us a call on 150 and the team will get this looked into for you. 

Leanne.