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Ultra watch ordering joke

Amanda1967
Established Contributor
Established Contributor

‎22-09-2022 11:43 AM - edited ‎22-09-2022 11:58 AM

Ordered on the pre order day and had confirmation email ,had another email on the 16th September saying order on track ……….AND NOW ITS AN OPEN ORDER WITH NO IDEA OF WHEN I WILL RECIEVE IT. Phoned CS this morning to be told it didn’t get processed until the 12th September even though money went out on the 9th September £190. Was told at pre order would arrive on the 23rd. Honestly fumming right now . CS man just waffled about servers going down they are working on one server instead of six so updates are slow . You have taken my money,promised a product and now you don’t know when it will arrive. Not helpful at all. Do I wait our just get a refund and go else where ,contracts nearly up on my phones so this could be the make or break for me. Every year it’s something with this company. 

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12 REPLIES 12
Amanda1967
Established Contributor
Established Contributor
In response to Chris_B

‎22-09-2022 07:55 PM

Ordered on preorder day , was told I would get the watch on the 23rd, got email confirming and the Saturday 16th got another email saying order on track . Took £190 on pre order day also. Rang today to be told they did not process the order till the 12th and as of today it was still an open order with no idea of a delivery date. Bad customer service , miss leading . So I have cancelled my order tonight and still had to ask for the money I paid put back on my card ,as I did not want it credited to my account . Just all round the worst ever pre order ever . The communication has been totally miss leading. 

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Amanda1967
Established Contributor
Established Contributor
In response to Christopher_G

‎22-09-2022 08:01 PM

Thank you for the reply ,it’s just so frustrating when you get told one thing and the emails follow that up and then you find out it’s still an open order . Think the staff should be open and honest with people as surely EE have an idea of how many watches etc they will be receiving for launch day . 

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Amanda1967
Established Contributor
Established Contributor
In response to Applefanboy

‎22-09-2022 08:04 PM

Couldn’t get a straight answer , just people who couldn’t understand why it took till the 12th to process. Cancelled order ,told upto 5 days to get money back . 

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