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Trying to get DPD tracking as app has no info

Peterthomas1978
Established Contributor
Established Contributor

‎12-10-2022 01:45 PM

Not sure if anyone can help from EE trying to get DPD tracking for an order that’s been dispatched , I have added numerous details to DPD app but still doesn’t show anything ? Any help would be much appreciated

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎12-10-2022 01:49 PM

@Peterthomas1978 , did you use the same information on the DPD app that EE have, such as email address, home address and phone number?

Once it has been dispatched DPD will send notification the evening before delivery and another one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Peterthomas1978
Established Contributor
Established Contributor
In response to Schockwave

‎12-10-2022 01:52 PM

Yes all info is correct and previous orders always show up on DPD app upon dispatch . No worries thanks for the quick reply 

Schockwave
EE Community Star
EE Community Star
In response to Peterthomas1978

‎12-10-2022 01:54 PM

@Peterthomas1978 , you are welcome, enjoy your product when it arrives.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.