Took fee

[Pedlark]

Joined EE yesterday found a phone and Sim card cut to the end and took the upfront fee and set up direct debit. And now I can’t see anything although the money has gone from my bank

[Sarah47]

Same I ordered phone they took 30 pound upfront ordered online then got email they took money and call them but the said there was problem with address and I said cancel it and I'm still waiting for my 30 pound bk

[Christopher_G]

Hi @Pedlark 

Welcome to the community.

If the money has been taken, it's likely to have gone through. I recommend speaking to our Mobile Care team, just so they can check it for you.

Chris