Three Calls To Sort Out Sim Only Deal

[Dan0879]

I have had to have two calls to sort out a sim only deal because the sales person says their computer is playing up. I have just been on the phone for 37 minutes on the second call and the sales person says her computer is freezing and she can't process my insurance documents so I need to have a third call back. I am not happy. This is a huge inconvenience and a waste of my time.

[Christopher_G]

Hi @Dan0879 

Welcome to the community.

I'm sorry to hear that the guides you spoke to were having some issues with their systems. If you call us back now, they should be able to access the information that they need to.

We apologise for the inconvenience.

Chris

[Dan0879]

Thanks. I'll wait until tomorrow now for your guide to call me again. Thanks for your help.