Thank you for your order

[Vlia3]

Hello

How can I know that mine order has been accepted?

I order a new first monthly contract for a new phone.

And I have received a message that I need to give more information to process order.

I have spoken with them already and hen I receive new message "Thank you for your order....."

Does that meen that mine order has been successful?

[Christopher_G]

Hi @Vlia3

Welcome to the community.

Did you speak to our Sales team after you received the email? If not, I'd recommend calling the number on the email from EE.

Chris

[Vlia3]

Hello ,yes I have spoken with them and tried 2 times

[James_B]

Hi @Vlia3,

Did they confirm your order has been processed when you spoke to our sales team?

James

[Jbu5o]

Hi @Vlia3 

Have you received an order confirmation yet by email that has a reference beginning XKO? This is your order number.

Normally when an order has been placed you will get this. 

If not, give customer service a call on 0800 956 6000 and they can check if it has been accepted or if they require anything further. 

Hopefully this helps 😊

Jordan

[Vlia3]

Okey ,thank you!
I will try to call again