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Telephone sales transactions not been recorded and filed properly

Tigerlily11
Visitor

I upgraded my iPhone to iPhone 14 because of unlimited data through phone sales. They forgot to courier me the SIM card and the screen protector. I went to Wimbledon store and Patrick was sweet enough to sort the SIM

 But the head office billing was difficult to grant me a protector as she needed to find the phone script

 

The lady forgot that the phone had one year warranty

I hadn't lie

She said it took 24 hours to confirm the truth and send the protector to Wimbledon store. There are plenty in store

 If iPhone were broken I can claim a new iPhone even though not insured as negligence

 What a customer service contrast !!

Unlimited mobile data is a great idea! Be it 4th or 5th! 

 

 

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Tigerlily11 wrote:

Unlimited mobile data is a great idea!  


Yes, it is with a FUP of 600 GB per billing month!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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