Sorry, we can't show your order details right now.

[Gkraeutler]

When tracking my order I get above error. It’s been over 24hrs and I have had no further communication since. The phone is a iPhone 14 and I would greatly appreciate a update; other than cannot show details.

[Flapple]

To put it simply - the EE website is terrible and can't even show an error message properly.

In the "Email address or phone number:" box, put your email address you placed the order with, not your phone number.

[Gkraeutler]

hi Flapple,

thank you for response. I have tried it with e-mail and order number first and then with phone and order number. I have now also tried it again with both but getting the same message every time.

[Christopher_G]

Which colour iPhone 14 did you order, @Gkraeutler? What memory size was it too?

Chris

[Gkraeutler]

*iPhone 14 5G 128GB Blue*

[Christopher_G]

Thanks, @Gkraeutler. That model is in stock and expected to be dispatched within 1 day. When did you order it?

Chris

[Gkraeutler]

@Christopher_G  Thanks. I had ordered it on 18th October after 17:00 and received confirmation same day at around 8pm.

[Jon_K]

Thanks @Gkraeutler.

If you still don't have any more information, from EE or DPD, I'd recommend getting in touch with our Customer Care team for an update.

Jon

[DCB22]

I have similar issue - no order number for Iphone 128GB Midnight. Ordered Wednesday and was told it would be 1 day but haven't received today and no text with details. On hold here trying to get through to Customer Care

[DCB22]

14*