Smashed Tv from add to plan

Taylorxx · ‎10-06-2022

I ordered an LG tv and it came yesterday with the screen smashed. I can’t get through to speak to someone to return it and get it replaced???

Chris_B · ‎10-06-2022

@Taylorxx You’ll have to wait until customer services get round to your call. You’ll not the only one calling.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

James_B · ‎10-06-2022

Hi @Taylorxx,

Welcome to the EE Community. 🙂

I'm sorry to hear your TV has been damaged. Our Customer Care Team will be happy to help.

Have you managed to get in touch yet?

James

Taylorxx · ‎14-06-2022

I did they picked up the tv and sent another. The new tv is also smashed!! I understand these things happen but I’ve already waited in 2 days for it to be collect then a new one dropped off. To now have to do it again!

Sent from my iPhone

James_B · ‎14-06-2022

I'm sorry to hear that @Taylorxx, that's terrible luck.

Please get in touch with Customer Care when you can to arrange a replacement.

James