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Slow dispatch

Chopscott
Investigator
Investigator

‎29-01-2024 01:38 PM

Ordered phone 4 days ago and still not dispatched yet is this normal for ee as I've just left O2?

0 Helpful
22 REPLIES 22
Katie_B
EE Community Support Team
In response to V-GAO

‎12-03-2024 09:54 AM

Thanks for reconfirming @V-GAO. 

Have our customer care team on 150 been able to search using your XKO number?

Speak soon, 

Katie

0 Helpful
V-GAO
Investigator
Investigator
In response to Katie_B

‎12-03-2024 10:05 AM

Hi @Katie_B , I'm not sure if 150 team can search with the XKO number provided or not. After I gave them my XKO number and name, the representative talked to his manager for a while and instructed me to collect the order at any local EE shop. I even double-checked with him that I can get the phone as long as I have my XKO number and ID ready. Therefore, I assume 150 team can know the status of the order with XKO number. 

0 Helpful
Katie_B
EE Community Support Team
In response to V-GAO

‎12-03-2024 10:22 AM

Your order should only be available to collect from the store selected when ordering @V-GAO. 

Please give us another call when you have a moment so this can be looked into further. 

Katie

0 Helpful