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Stephank1990
Explorer

‎13-06-2025 05:16 PM

Hi my son didn’t arrive with the phone any idea why 

0 Helpful
3 REPLIES 3
Stephank1990
Explorer

‎13-06-2025 05:17 PM

Sim*

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-06-2025 05:23 PM

@Stephank1990 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

SIMs are sent out by 2nd Class post.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Northerner
EE Community Star
EE Community Star

‎13-06-2025 06:02 PM

Hi @Stephank1990 

Does your original SIM fit and if so is it still active.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.