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Sim only upgrade

Evo628
Investigator
Investigator

‎13-03-2023 08:19 PM - last edited on ‎13-03-2023 08:33 PM by EE Community Moderator

I recently upgrade to a sim only contract  order number xxxxxxxxxxxxxx on the 24th Feb but apart from a confimation email on the same day I have received no other notifications and my EE app still states am on my original contract and is asking me if I want to upgrade....

Please advise. 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎13-03-2023 08:34 PM

@Evo628  This is a public forum that you do not post private information on. Ie your order number.    If your tariff hasn’t changed over to the new tariff then you need to call customer services.     
 
just to check you did upgrade not just take out a new contract ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.