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Sim card not arrived

Tejaydee1967
Visitor

‎17-10-2022 01:38 PM

  • I ordered my sim card on the 10th of October and I'm still waiting for it. The sim has already been put onto my plan so will I have to pay for it when I haven't received it
0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎17-10-2022 02:52 PM

Hello @Tejaydee1967 ,

Welcome to the community,

Sim cards are sent by second class post and due to postal strikes could take longer, but should be around 5 working days for you to receive it.

Any account issues, you will have to ring customer service and speak to them, you should only start paying for it from the day you activate it, or rather put it in your phone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.