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Returns.

Marten22
Explorer

‎07-09-2022 03:03 PM

Wrong advice received and Mini 4G hub ordered. Correct BT 4G hub received within 14 days. Now trying to return the 4GMini Hub. Numerous phone calls with assurances that a returns bag will be posted but weeks later no bag. Have now been charged £50 for 4GMini Hub sitting in its box waiting to be returned. Where can I send it back please.

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎07-09-2022 05:22 PM

Hi @Marten22

Welcome to the community.

Sorry to hear that you've had some problems with your order and return. I would recommend speaking to our Mobile Care team to find out what has happened and re-organise the return.

Chris

0 Helpful