Returns pack not received

[bkmcglynn]

I ordered a new phone about two weeks ago, it’s says I’m due to return my phone by the 27th but I haven’t had a returns pack sent to my house and I’m not paying any excess charges. I’ve requested a returns pack twice.

[Christopher_G]

Hi @bkmcglynn

Welcome to the community.

Have you received your new phone already? When was the last time you requested the return pack and how did you request it?

Chris

[bkmcglynn]

Yeah I’ve got it, I requested a new one on Wednesday

[James_B]

Hi @bkmcglynn,

Please allow 2-5 working days for your returns pack to arrive.

Thanks

James