Hello @Betty34 ,
Welcome to the community,
Have you checked your junk/spam folder? if not there, you will have to ring customer service, as we have no account access here and do not know who you are.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
