Phone's not been delivered

[UchePat]

My mobile device was supposed to have been delivered today. It did not arrived, I checked the tracking on the DPD website it says "Your parcel was refused, as the contact name was not recognised." while my device still in Goole.

Where is my phone and when can I expect it, please?

[Northerner · Accepted solution]

Hi @UchePat 

You'll need to speak to EE CS on 150 about this issue.

There is no account access on these forums.

Thanks 

[UchePat]

Thanks.