Orders getting cancelled

[jambus75]

Hi,

I have tried to place an order 5 times for a sim only deal, esim, with number port. I don't get a confirmation order by email and I then get a text saying my order has been cancelled.

XKO ****** as an example.

Is this a bug?!

Thanks,

James

[Mod edit: removed personal details from the forum]

[Linzi_H]

Hi @jambus75 

Welcome to the community.

I am so sorry that your order is being cancelled! 

Is it showing a specific reason why when the notification comes through? 

Linzi 

[jambus75]

No, it just says your order has been cancelled and if you want to place a new order then please visit ee.com. Very circular.

Thanks,

James

[Linzi_H · Accepted solution]

Thanks for letting me know, @jambus75 

Something isn't right somewhere for this to be happening, so I'd suggest giving our team a call so we can help further.

Our sales team can be reached on 0800 956 6000.

I hope you get sorted, 

Linzi 😊