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Ordered Last Thursday

Aberguy
Visitor

I ordered the iPhone 16 pro max desert titanium 256 go last Thursday when can I expect to receive it

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Aberguy ,

Welcome to the community,

Like a lot of customers with a new item, that Apple have just bought out, there is never enough of them, so you will just have to wait as they are delivered on a first come serve basis.

Here in the foruim we have no access to accounts and no idea how many are requesting the new IPhone, as they are delivered don a first come first basis.

If you have the DPD app and registered with the same email account and address, they will notify you up to the evening before delivery and the next day with a one hour window of delivery.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

Hello @Aberguy ,

Welcome to the community,

Like a lot of customers with a new item, that Apple have just bought out, there is never enough of them, so you will just have to wait as they are delivered on a first come serve basis.

Here in the foruim we have no access to accounts and no idea how many are requesting the new IPhone, as they are delivered don a first come first basis.

If you have the DPD app and registered with the same email account and address, they will notify you up to the evening before delivery and the next day with a one hour window of delivery.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

@Aberguy  If you was to order that model spec right now it says.  

expect dispatching in more than 28 days 

And as you ordered the day before release day all orders of the model spec that got placed before yours that have not yet been fulfilled have to be completed first.   You’re going to be waiting a little while yet.  

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Sh153
Visitor

Hi 

 

I ordered the exact same phone but on the 13/09/2024 and i am still waiting on mine. 

Ali_A
EE Community Support Team

@Aberguy 

Demand for the iPhone 16 Pro Max 5G 256GB Desert Titanium has been high. I can see that any orders placed after 11.30am on the 16th September have an expected dispatched of over 28 days. This will include your order. 


If you haven't done so already I would strongly recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.

Ali