Order

Nicolemcm555
Explorer

‎11-12-2023 04:09 PM

i placed an order and took payment then errored out no email

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3 REPLIES 3
Katie_B
EE Community Support Team

‎11-12-2023 04:14 PM

Hello @Nicolemcm555. 

Welcome to the community. 

I would recommend giving us a call so our customer care team can ensure your order has been received. 

Katie

Nicolemcm555
Explorer
In response to Katie_B

‎11-12-2023 07:20 PM

I placed a. Brand new order , money was taken. Then it came up saying an error , and now I have no order number or anything by email 

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Leanne_T
EE Community Support Team
In response to Nicolemcm555

‎12-12-2023 08:25 AM

Morning @Nicolemcm555 

Thanks for coming back to us. 

Have you spoken to our mobile guides to get the order looked into? 

Leanne 🙂

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