Order

[Ashleyy88]

I received a text 'EE' saying 

Hi from EE. We've sent you an important email about your order XK0xxxxxxxxx. Please check your email for the latest update.

But I have no email? 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Leanne_T]

Hi @Ashleyy88 

Thanks for coming to the community. 

Have you checked your spam and junk folders? 

Just to check, have you placed an order? If so, is this an upgrade or new contract? 

Thanks.

Leanne 🙂

[Ashleyy88]

I've checked spam, and yes it's a sim only full works... I got the text at 11:14 this morning still no email 😞

[Leanne_T]

Thanks @Ashleyy88 

In this case, please give us a call and the team will get this looked into for you. You can call us from any phone on 0800 956 6000. 

Let me know how you get on 🙂

Leanne.

[Ashleyy88]

Will do, awww thank you 🙂

[Leanne_T]

No problem at all @Ashleyy88 

Hope you get this sorted 🙂

Leanne.