Hello @Krishan1 ,
Welcome to the community,
This is not customer service, but a public forum.
Just out of interest what upgrade did you order, if phone, what make colour and storage size?
You can always ring customer service, they will be able to take a look for you.
Once your order has been dispatched, you will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
