Order update

[DanielePereira]

Hello,  

My name is Daniele

date of birth: *********

I placed an order on 26/10/2024 and I still have no feedback about the delivery date.

ordem number: 

xko**********

email: *****************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Chris_B]

@DanielePereira  This isn’t customer support it’s a public forum,  no one here’s knows anything your order or even has access to your account to see what you even ordered. You need to call customer support 

[Michael_D]

Hi @DanielePereira 

Thanks for coming to the community.

As @Chris_B mentioned, we can't see details on your order, but I can have a look at the stock to see if I can get an idea of expected despatch times.

Which model of phone, including colour and storage size, did you order? 

Michael

[DanielePereira]

My problem was not resolved. And I went to the store just now and since I don't speak English very well the attendant didn't want to help me. Disappointed.

[DanielePereira]

iPhone 16 Pro Max 256GB

Desert Titanium

[Peter_W]

Good morning @DanielePereira , I'm disappointed to hear that you weren't able to get this resolved. 

At the time you placed your order we were estimating up to 21 days for delivery on this handset, but this estimate has since been brought forwards to within 7 days. 

There's a good chance this will be with you really soon, but it's also worth checking to ensure that the order definitely went through. 

I'm going to pop you over a private message with a few more details on how you can get this double checked.

Peter