Order over the phone.

[Jake-Smudger]

Hello, I recently upgraded my plan over the phone and ordered the iPhone 14 Pro in Black on a 2 year contract but never received a confirmation email or text so I haven't got an order number. I paid a £30 deposit over the phone and signed the online contract through my EE app whilst I was on the phone also. The staff member mentioned that the phone I wanted was a 14 day despatch wait at current time but I haven't received anything to check for updates. I made this phone call and placed the order on the 07/11/22. Is there anything you can do to try and find my order. Thanks Jake 

[Chris_B]

@Jake-Smudger  Have you checked your spam folder?   If it’s not there you need to call customer services about this. 

[Jake-Smudger]

Thank you, Yes I've had a check through all folders and not received anything. I'll ring up to try resolve it thanks.