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Order did not arrive

Dan64
Visitor

‎06-08-2022 03:30 PM - last edited on ‎06-08-2022 11:08 PM by EE Community Moderator

my order was supposed to arrive today with DPD but it didn't arrive, I chatted with someone from them and their answer was that they didn't have the complete address, can you help me with this and maybe manage to tell them to do the delivery tomorrow because during the week there is no one at home after 4:00 p.m.? Thanks.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-08-2022 08:24 AM

@Dan64   You’ll have to call customer services about your order as this public forum doesn’t have access to your account let alone what you have ordered. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

‎07-08-2022 08:41 AM

Hi @Dan64

 

Welcome to the community.

 

I'm sorry there was a problem with your delivery. If you speak to our Mobile Care team, they'll be able to check the order and run through some delivery options with you.

 

Chris

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