Order delay and infuriating response

[Therealsinead]

Why is it so difficult to get a straight answer from anyone at EE regarding why their delivery partner has failed to deliver my order on the agreed day??? They continuously try to shift the blame to DPD, but DPD is not their clients’ problem. It’s EE’s problem. Nobody seems to know how to find anything out. I’ve spent three hours trying to get information from the call centre. The tracking information is meaningless and incomplete. Why whyyyyyyy? This is basic bread and butter stuff for a huge company like BT/EE. It’s totally ludicrous. Between this and their glitchy website and totally user unfriendly app, as well as zero help from their “help” centre, it’s difficult to rationalise staying with them, particularly when so many other suppliers are competitive.

[Christopher_G]

Hi @Therealsinead 

Welcome to the community.

I totally understand your frustration. We don't have access to your account here in the community forum, so we can't see the specifics of what is happening with your order.

You've done the right thing in speaking with our customer support team. They have access to be able to explain what has happened, or what the delay is.

If you're not happy with how things are progressing through that route, I recommend opening a complaint online. A dedicated team will look into it and call you back to discuss it further.

Keep us updated with what happens please.

Chris

[Chris_B]

@Therealsinead   Did you receive a tracking number?  Without that there is no delivery allocated to you.     Out of curiosity when did you order and what did you order ? If it was a phone what phone and what colour and storage size ?