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Order Tracking not... tracking

JSB-5
Explorer

‎08-12-2022 09:14 AM

Morning

I ordered a new phone on the 6th Dec over the phone and had an email to say thank you for my order but nothing else since. When I go to track my order it comes up in red letters saying can’t do this at that time. Is it possible to track it, please?

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎08-12-2022 11:17 AM

Hi @JSB-5,

Welcome to the EE Community. 🙂

Which phone did you order?

James

0 Helpful
JSB-5
Explorer

‎08-12-2022 11:22 AM

Hi James

iPhone 14 256Gb Midnight

Jerry

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to JSB-5

‎08-12-2022 11:42 AM

Hi @JSB-5,

I've double checked, and that model is usually dispatched within one day.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

0 Helpful
JSB-5
Explorer
In response to James_B

‎08-12-2022 12:57 PM

Thanks James, will do

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to JSB-5

‎08-12-2022 01:00 PM

No problem @JSB-5

They'll be happy to help. 🙂

James

0 Helpful