Order Tracking - no information

lstarling73 · ‎22-07-2025

I placed an order on Friday via the phone for a tablet, supplied my delivery address details etc. I was told delivery would be Monday and that I would receive a tracking number from DPD. We are now on Tuesday and i've not received anything, not the item or any tracking information. I did receive an email saying my order was despatched but there's no information on that either, can someone please advise?

Northerner · ‎22-07-2025

Hi @lstarling73

If tracking is not working then you'll need to speak to EE CS on 150.

You should download the DPD app as well becase any delivery to the registered address will be shown.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-07-2025

Hi @lstarling73

If tracking is not working then you'll need to speak to EE CS on 150.

You should download the DPD app as well becase any delivery to the registered address will be shown.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.