Order Not Dispatced/Delivered

[Arbintmg19]

I’m looking to join EE but honestly this has not been a great first impression. I ordered my sim nearly a week ago and it still hasn’t even been dispatched let alone delivered when it says “1-2 days delivery” on the website.

Theres no live chat no customer service email and the phone line doesn’t give any options to ask about order issues. I’m hoping someone from EE can help me here thank you.

[Ali_A · Accepted solution]

Hi @Arbintmg19 

Welcome to the EE Community

Did you receive an email confirming the order has been accepted and processed? 

If you speak with our Mobile Care team and select the option for general queries, they'll be able to check the order for you. 
Contact Us | Help & Support | EE 

Ali