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Online Upgrade - Money taken but no check out

RichieF
Visitor

‎27-07-2023 12:33 AM

I've just went to upgrade online, everything was fine, I paid my upfront cost and the money was taken from my bank account, but the order for the phone remains in the basket! No order confirmation of any kind, but the money definitely taken! Not sure what to do here? The order clearly has not gone through but the money has transacted!

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎27-07-2023 07:10 AM

Hi @RichieF 

You're best speaking to EE CS on 150 to ensure your order was processed.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.