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No update on order

Ali_
Explorer

‎06-02-2023 01:57 PM

Hi, 

I placed an order for upgrade to a samsung galaxy S22 ultra (256 GB phantom white) on the 16th of January. I got a confirmation email but have had no further updates and the order tracking number doesn't work. Payment has also been taken via my account. When should I expect an update? 

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1 REPLY 1
Jon_K
Former EE Employee

‎06-02-2023 04:14 PM

Hi @Ali_ 

You'll get a text from DPD when your order is ready to be delivered.

If you'd like an estimated timescale and an update, I'd recommend getting in touch with our Customer Care team.

Jon

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