No order updates

[1Chanice01]

I ordered an iPhone 15 pro max 256gb in natural titanium on Friday (17th). I paid an upfront cost of £50 which has been taken from the bank received a ‘successful order’ email from EE. Since then I’ve had no updates or tracking information sent. I’ve tried calling but after waiting 45 minutes in a queue my break was over and I’m back into work. Just seeing if I can get any further information here as calling is an absolute nightmare. 
thank you! 

[Northerner]

Hi @1Chanice01 

Have you checked your spam/junk folders. 

Once you have your tracking number you can use the tracker. 

https://ee.co.uk/contact-ee/track-order

If you don't have the number you'll need to speak to EE CS on 150.

Thanks 

[1Chanice01]

Thanks for your reply

I’ve checked all folders, cannot find anything and nothing showing on account or app except ‘your first mobile bill will be shown here’. Just seems a long time to wait for an update especially when the phone is showing in stock, and the email says dispatch within 24 hours. 
I’ll try customer service again when I can.

thanks 

[Leanne_T]

Hi there @1Chanice01 

Thanks for coming here 🙂

Have you tried downloading the DPD app and use the email address and post code for the delivery to check for any scheduled deliveries? 

Leanne.

[Kimmy870]

I am having same issue, have they resolved this for you? Thanks 

[James_B]

Welcome to the EE Community, @Kimmy870 🙂

Which phone did you order?

When was your order placed?

James

[1Chanice01]

I ended up having a random number calling me for days on end and when I googled it I couldn’t find out who it was. I eventually answered and it was EE they just had to confirm my details and because I’d left it so long I had to pay the £50 again but I got the original £50 refunded and the phone was with me the next again day. So if a random number,  I think it was an 020 number, keeps calling you answer it 😂

[Kimmy870]

iPhone 14 plus, and I placed the order on Monday 8th. Thanks

[Kimmy870]

Thanks I will try call them today 🙂