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No delivery date

Mfosterhtafc
Explorer

‎26-09-2022 11:03 AM

Ordered an Apple Watch as a pay monthly add-on, on 17/09/22. Website said "In Stock - Usually dispatched within 2-3 days". Received emails advising that my order is confirmed, and another confirming that they're preparing to send me order. 9 days later, and all I've had is radio silence. No text from DPD, no further email from EE. What is going on?

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎26-09-2022 01:53 PM

Hi @Mfosterhtafc.

 

What model and colour did you order?

 

DPD will text you when your order is ready to be delivered.

 

Jon

0 Helpful
Mfosterhtafc
Explorer
In response to Jon_K

‎26-09-2022 02:21 PM

It’s an Apple Watch Series 8 41mm Starlight Alum StarBand 32GB Starlight.

Appreciate that. However, I’m slightly concerned that I was given a timescale of 3 days, but heard nothing In over a week.
0 Helpful
Jon_K
Former EE Employee
In response to Mfosterhtafc

‎26-09-2022 02:56 PM

Thanks @Mfosterhtafc.

 

I'm sorry to hear you haven't heard anything.

 

The current guidance for that model is to expect dispatch within seven days. I appreciate that this time has already passed.

 

I'd currently recommend that you get in touch with our Customer Care team either by calling or by live chat to get an update on your order.

 

Let us know how you get on.

 

Jon

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