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No date for order

Jaycee1977
Investigator
Investigator

‎06-12-2022 12:15 PM

I upgraded my phone on 21st November, yet still have no delivery date (though I noted EE have taken the order payment from my account?)  

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎06-12-2022 01:26 PM

@Jaycee1977  For what device? Colour and storage size? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Jaycee1977
Investigator
Investigator
In response to Chris_B

‎06-12-2022 01:58 PM

iPhone 14 Pro Silver 512 GB

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James_B
EE Community Manager
EE Community Manager
In response to Jaycee1977

‎06-12-2022 02:58 PM

Hi @Jaycee1977,

Welcome to the EE Community. 🙂

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

Orders are being dispatched on a first come, first serve basis and you'll receive a text with tracking details as soon as your delivery slot is confirmed.

If you'd prefer to switch to a model that is in stock, please get in touch on 150.

Thanks

James

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Jaycee1977
Investigator
Investigator
In response to James_B

‎06-12-2022 03:02 PM

I am more than happy to wait, but I am surprised the fee has been taken.

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James_B
EE Community Manager
EE Community Manager
In response to James_B

‎06-12-2022 04:12 PM

Hi @Jaycee1977,

Any upfront handset costs are taken when the order is placed, rather than when your phone is dispatched.

I'm sorry if this wasn't made clear when you placed your order.

James

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