No confirmation email

[Kazzieb87]

Hi there I placed an order to upgrade my phone yesterday I have not received any confirmation email or text my account has changed to the new plan but I do not know how to find my order 

[Chris_B]

@Kazzieb87  Have you checked your spam folder ?  

[Kazzieb87]

Yes I have I’ve received the texts but no emails 

[Leanne_T]

Hi @Kazzieb87

Thanks for posting. 

Have you downloaded the DPD app to see if they have any deliveries scheduled for your address? 

Leanne 🙂

[Kazzieb87]

I do not have an order number I can’t track it 

[Leanne_T · Accepted solution]

Hi @Kazzieb87

Can you use the email/mobile number you used for updates when you ordered and the postcode? 

If not, please call us on 150 and the team will help you with the reference number to track your order 🙂

Leanne.

[Kazzieb87]

This has worked thank you so much 

[Leanne_T]

No problem at all @Kazzieb87

Is a delivery date showing for you? 

Leanne 🙂

[Kazzieb87]

Yes @Leanne_T  it will be delivered today 

[Leanne_T]

Brilliant news @Kazzieb87 

Enjoy your new phone 🙂

Leanne.