No code to give the delivery driver

[Kieranbailey]

Ordered a new phone yesterday in store and got it posted out for driver has just been but I have not received any information or notifications from ee or DPD.

driver refused to give me the parcel because I didn’t have a code to give him and said it’ll be resent tomorrow. Help 

[Chris_B]

@Kieranbailey  Try downloading the DPD app and create an account you’ll find the four digit pin on there.  

[Kieranbailey]

I have tried this, the phone number given to DPD is wrong that’s why I haven’t received the code 

[Chris_B]

@Kieranbailey  The code also on the DPD app. 

[Kieranbailey]

The order isn’t showing on the DPD app that’s the thing, I haven’t had and email or text with anything when I try to contact DPD about the issue they are asking me for reference number or parcel numbers which I do not have because the contact details sent by EE were incorrect 

[Leanne_T · Accepted solution]

Hi @Kieranbailey 

Thanks for coming here 🙂

I am sorry you were unable to accept the delivery without the PIN, to help you get the number updated and the order looked into please get in touch with our mobile guides. 

Leanne.