New phone

[Aaronmcm]

Just ordered a new phone, ee took the upfront payment, the phone isn’t in my basket and I haven’t received and email saying it’s been processed, the page after paying didn’t load properly could this be the issue? 

[Leanne_T]

Hi @Aaronmcm 

Thanks for coming here. 

Is the payment showing as pending with your bank? 

How long ago did you place the order? 

Speak soon 🙂

Leanne.