New phone and contract

Damodeakin1
Visitor

‎21-11-2022 05:55 PM

I had a call from ee today and ordered a iPhone 11 on a 24 month contract but I can’t find my deal on my ee account 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-11-2022 07:59 PM

@Damodeakin1   How do you know they were from EE ?   I hope you didn’t give your account password or bank details over the phone. I highly recommend you call customer services to get this looked in to.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Katie_B
EE Community Support Team

‎22-11-2022 08:23 AM

Hello @Damodeakin1. 

Welcome to the community. 

Have you been able to follow the advice provided by @Chris_B and gave our customer care team a call?

Speak soon,

Katie 🙂

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