Iphone 18 pro max Pre - order delayed

[bankeyys]

i did a pre-order on the 19th of this month. i am yet to get any update and a freind who ordered from EE on the 20th has got an update on his deliverie for the same phone i ordered. are there prefrential treatment through this

[bankeyys]

19th of September

[Alex_H]

@bankeyys For the iPhone 18 Pro Max 256GB Burgundy, at the time of your order on 19th September, the guidance was to expect dispatch in more than 28 days from your order. The current guidance as of 25th is to expect dispatch within 21 days of the 25th Sep. 

We don't have any exact dates as it will be dependent on when the stock comes in, but that is the timescale for your delivery.

Alex

[nicolekams]

i also ordered during the pre-orderday and now I’ve now received a call and email from EE confirming that my iPhone 18 Pro Max was lost by DPD. EE cancelled my order and will refund my payment.I find this extremely disappointing, especially as a loyal EE customer for many years. If I had known this was how EE would handle the situation, I would have bought directly from Apple.I understand the loss was with DPD, but I expected EE to show more care and take responsibility for helping resolve the issue. Instead, I feel completely let down. After years of loyalty, this experience has seriously damaged my trust in EE.

[Christopher_G]

Hi @nicolekams 

I completely understand your disappointment. The best advice I can give is to speak with our customer support team, to see what the next steps are.

Alternatively, you can open a complaint online, and a dedicated team will look into it to make sure the correct processes are being followed. They'll contact you back directly to discuss it.

I hope you manage to get sorted.

Chris