Iphone 14 pro max 256gb purple

Blue2019 · ‎19-10-2022

Why is my order not dispatched yet and no delivery date. Ordered on 26.09.2022 and was told that it would be dispatched within 21 days. There is nothing to check every time when EE sends an email re update on the order but in fact when you check, there’s no update. Is there a purpose for these emails?!

Northerner · ‎20-10-2022

Hi @Blue2019

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Blue2019 · ‎20-10-2022

Yes, please see attached outcome. Not helpful.

James_B · ‎20-10-2022

Hi @Blue2019,

Welcome to the EE Community. 🙂

The delivery guidance at the time of your order was 'expect dispatch in more than 28 days'. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

Blue2019 · ‎20-10-2022

Hi,

If ‘expect to dispatch’ is more than 28 days, does it mean it could take months or year to get dispatched? Dont seem to see a timeframe.