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Iphone 14 pro max 256gb purple

Blue2019
Investigator
Investigator

‎19-10-2022 11:46 PM

Why is my order not dispatched yet and no delivery date. Ordered on 26.09.2022 and was told that it would be dispatched within 21 days. There is nothing to check every time when EE sends an email re update on the order but in fact when you check, there’s no update. Is there a purpose for these emails?!

 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎20-10-2022 08:00 AM

Hi @Blue2019 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Blue2019
Investigator
Investigator
In response to Northerner

‎20-10-2022 08:06 AM

Yes, please see attached outcome. Not helpful.

E151E3C0-5BBF-4000-9C8F-528C40E18974.png

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Blue2019

‎20-10-2022 08:42 AM

Hi @Blue2019,

Welcome to the EE Community. 🙂

The delivery guidance at the time of your order was 'expect dispatch in more than 28 days'. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

0 Helpful
Blue2019
Investigator
Investigator
In response to James_B

‎20-10-2022 10:28 PM

Hi,

If ‘expect to dispatch’ is more than 28 days, does it mean it could take months or year to get dispatched? Dont seem to see a timeframe.

0 Helpful