I was not given a return bag

[ZestyBlaze]

Hi everyone,

I've ordered my phone and a part of my contract with EE is to trade-in my old phone via the freepost return bag. However, there was a problem with addresses and my phone was almost sent to the wrong place. Eventually it got sent to the store near me where I wanted it to go, however, the store didn't hand me a freepost bag and I don't live anywhere near my billing address to be able to get it if it goes there.

Am I able to request a new freepost return bag, and if so, how would I do so?

Thanks
Aiden

[Christopher_G · Accepted solution]

Hi @ZestyBlaze 

Yes, if you contact our mobile care team, they'll be able to send you a replacement returns bag.

Chris

[Kimk2]

I have not received a bag yet- do I have to call 150 or is there a quicker way? 

[James_B]

Hi @Kimk2,

When did you make your purchase?

James

[Kimk2]

The new phone arrived today but was expecting a return bag for the old one

Sent from my iPhone

[James_B]

Hi @Kimk2,

You'll receive your returns bag separately in the post within 2-5 working days.

Hope this helps. 🙂

James

[Kimk2]

Many thanks 🙏 

[James_B]

No problem @Kimk2 🙂

James