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I haven't received my order

tati22
Investigator
Investigator

‎16-07-2022 08:10 AM

I ordered my new upgrade and its been saying my order is on the way but nothing has come. I havent received a a email or text or nothing and when I try to track my order it constantly says it doesn't work EE your online service is terrible and it's a constant I need to know what's happening with my phone 

0 Helpful
4 REPLIES 4
tati22
Investigator
Investigator

‎16-07-2022 08:09 AM

I ordered my new upgrade and its been saying my order is on the way but nothing has come. I havent received a a email or text or nothing and when I try to track my order it constantly says it doesn't work EE your online service is terrible and it's a constant I need to know what's happening with my phone 

0 Helpful
Christopher_G
EE Community Support Team

‎16-07-2022 10:31 AM

Hi @tati22

 

Welcome to the community.

 

Which phone did you order and when did you order it? Please include the colour and memory size.

 

Chris

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tati22
Investigator
Investigator
In response to Christopher_G

‎16-07-2022 11:22 AM

iphone 11 64g
purple on the 12th July
0 Helpful
Christopher_G
EE Community Support Team
In response to tati22

‎16-07-2022 11:29 AM

Thanks, @tati22

 

I've checked our stock levels and that model is in stock and expected to be dispatched within one day. I would recommend speaking with our Mobile Care team so that they can check your order and make sure everything is OK from our side.


Let us know how you get on.


Chris

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