Help! DPD Return Query

[gw2610]

Hi, I’m just looking for some advice regarding my Nintendo Switch 2 Mobile Add-on return.

I posted the parcel yesterday at my local DPD Parcel Shop, and I have proof that I dropped it off. However, this afternoon I’ve received another email containing a different QR code, saying I need to show it at a DPD collection point when posting my parcel.

As I’ve already sent the parcel, should I just ignore this email and QR code, or is there anything else I need to do?

Thanks!

[Chris_B]

@gw2610  You need to call customer support about this.  Don’t ignore it as they will scan a QR for the one you returned but because the other will not get scanned and it mean you haven’t returned the item even though you have.  

[gw2610 · Accepted solution]

I’ve just contacted customer support and explained my situation and they have said that their system shows that I have dropped the parcel off and it’s been confirmed by DPD.

They said to not worry as it takes up to 7 working days for them to receive my parcel via DPD.