Handset
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01-07-2023 10:32 AM - last edited on 01-07-2023 12:31 PM by Christopher_G
I recently ordered a new handset XXXXXXXXXXXX but don't know when I will receive from DPD as don't have a contact number to receive a message saying its on its way, is there anything I can do or do I just sit and wait
[Mod Edit: Removed the order number]
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01-07-2023 12:32 PM
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01-07-2023 12:43 PM
card this morning but not sure when I'm receiving handset
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01-07-2023 03:24 PM
Thanks, @RickyS
I've checked our stock levels, but I'm not sure which version you ordered. The 4G version is in stock and expected to be dispatched within one day, but the 5G version is expected to be dispatched within 7 days.
DPD will be in touch when it's ready to be delivered.
Thanks for your patience.
Chris
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01-07-2023 03:33 PM
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01-07-2023 03:39 PM
OK, thanks @RickyS
It should have arrived by now, in that case. I recommend speaking to our Mobile Care team so they can check on the order for you.
Chris
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01-07-2023 03:46 PM
only do emails as currently got no handset
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01-07-2023 03:52 PM
Have you spoken to our Mobile Care team, @RickyS? There's a live chat service on our contact us page.
Chris
